Last Updated: 29 July 2026

 

1. INTRODUCTION

Kyu Recycle Sdn. Bhd. (“Kyu Recycle”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, disclose, store and protect your personal data when you visit our website, submit an online form, contact us through WhatsApp, telephone or email, visit our recycling centres, or use any of our services.

This Privacy Notice applies to www.kyurecycle.com and all online and offline activities carried out by Kyu Recycle Sdn. Bhd. in connection with our business and services.

We process personal data in accordance with applicable personal data protection laws in Malaysia.

 

2. OUR SERVICES

Kyu Recycle provides recycling and scrap management services, including:

• Walk-in recycling
• Pickup services
• Factory waste recycling
• Scrap metal collection and purchase
• Metal dismantling and equipment removal
• Factory, warehouse and commercial site clearance
• Demolition works
• Recycling of copper, aluminium, stainless steel, cables, motors, air-conditioning units, machinery and various metal scraps
• Other related recycling and clearance services

Our services are provided through our recycling centres, scheduled collection arrangements, site inspections and on-site project works.

 

3. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us and the services you request, we may collect the following personal data:

• Full name
• Company or business name
• Contact number
• Email address
• Residential, collection, factory or project address
• Location information provided for pickup or site inspection
• Details of recyclable materials, machinery, equipment or project requirements
• Estimated quantity, condition and type of materials
• Photos or videos of materials, machinery, equipment or project sites
• Preferred collection, appointment or inspection date
• Quotation, invoice, receipt, transaction or payment information, where applicable
• Messages, enquiries, feedback and communication history
• Information submitted through our website forms
• Browser type, device information, IP address and website usage information
• Any other information voluntarily provided by you

Photos or videos sent to us may incidentally include individuals, vehicle registration numbers, premises or other identifiable information. Please avoid sending unnecessary personal or confidential information.

We generally do not collect sensitive personal data, identification documents, passport numbers or NRIC numbers unless required for a lawful business, transaction, safety or regulatory purpose.

 

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data through the following sources:

• Directly from you
• Through our website and online enquiry forms
• Through WhatsApp, telephone calls, email or social media
• During walk-in visits to our recycling centres
• During pickup services, site inspections or project works
• From your employees, representatives, contractors or other persons acting on your behalf
• Through cookies and similar website technologies
• From service providers supporting our website, communications or business operations
• From publicly available sources where permitted by law

 

5. HOW WE USE YOUR PERSONAL DATA

We may collect and process your personal data for the following purposes:

• To respond to your enquiries and service requests
• To identify the service you require
• To assess recyclable materials, machinery or project requirements
• To review photos, videos and information submitted by you
• To prepare estimates and quotations
• To arrange pickup services, appointments or site inspections
• To carry out recycling, collection, dismantling, removal, clearance or demolition services
• To contact you regarding appointments, quotations, transactions or service updates
• To verify service locations and arrange transportation
• To issue invoices, receipts, payment records or other transaction documents
• To process payments or purchases, where applicable
• To maintain customer, business, accounting and taxation records
• To manage customer support, complaints and follow-up requests
• To improve our services, website and customer experience
• To maintain the safety and security of our staff, customers, premises and operations
• To prevent fraud, misuse, unlawful activities or security incidents
• To manage legal claims, disputes or business risks
• To comply with applicable laws, regulations and requests from lawful authorities
• To send service updates or promotional communications where you have agreed to receive them or where permitted by law
• For other purposes directly related to the purposes stated above

 

6. INFORMATION REQUIRED TO PROVIDE OUR SERVICES

The information you provide to us may be voluntary or required, depending on the service requested.

Information such as your name, contact number, service location, material details and project requirements may be necessary for us to:

• Assess your enquiry
• Prepare a quotation
• Arrange a pickup or site visit
• Contact you regarding the requested service
• Complete a transaction or project

You may choose not to provide certain information. However, if the required information is not provided, we may be unable to assess your materials, prepare a quotation, arrange a collection or provide the requested service.

 

7. DISCLOSURE OF PERSONAL DATA

We do not sell or rent your personal data to third parties.

Where necessary for our business operations or the provision of our services, we may disclose your personal data to:

• Our directors, employees and authorised representatives
• Drivers, transport providers, contractors and service partners
• Dismantling, machinery removal, clearance or demolition partners
• Website hosting, cloud storage, email and information technology providers
• Communication platforms and service providers, including WhatsApp and Meta
• Website form, analytics and security service providers
• Banks, payment providers and financial service providers, where applicable
• Accountants, auditors, insurers, legal advisers and other professional consultants
• Government departments, regulators, law enforcement agencies or courts
• Parties involved in a business restructuring, merger, acquisition or transfer, where applicable
• Other parties where disclosure is required or permitted by law

We will take reasonable steps to ensure that third parties receiving personal data process it only for authorised purposes and apply appropriate security measures.

 

8. WHATSAPP AND OTHER COMMUNICATION PLATFORMS

When you contact us through WhatsApp or another third-party communication platform, your personal data may also be processed according to that platform’s own terms and privacy practices.

Information sent through WhatsApp may include your telephone number, profile information, messages, photos, videos, documents and communication history.

You should avoid sending unnecessary sensitive, confidential or identification information through WhatsApp or other communication platforms.

 

9. INTERNATIONAL DATA TRANSFERS

Some of our website hosting, email, cloud storage, communication, analytics or technology service providers may process or store personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that:

• The transfer is carried out in accordance with applicable law
• The transfer is necessary for an authorised purpose
• Reasonable security and privacy safeguards are applied
• The receiving party provides an appropriate level of protection or is contractually required to protect the personal data

By using third-party platforms such as WhatsApp, email or cloud-based website services, your information may be processed in countries where those service providers operate.

 

10. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality and improve user experience.

Cookies may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Website interactions and preferences

We may use cookies for:

• Essential website functions
• Website security
• Performance monitoring
• Traffic and usage analysis
• Remembering user preferences
• Improving website content and services
• Advertising or marketing features, where enabled

You may manage, block or disable cookies through your browser settings. However, disabling certain cookies may affect the performance or functionality of the website.

 

11. MARKETING COMMUNICATIONS

We may use your contact information to send you information about our services, promotions or business updates where:

• You have agreed to receive such communications
• You have previously enquired about or used our services
• The communication is permitted under applicable law

You may stop receiving marketing communications at any time by replying to the message, informing our team or contacting us using the details stated in this Privacy Notice.

Stopping marketing communications will not prevent us from contacting you regarding an active enquiry, appointment, quotation, transaction or service.

 

12. DATA SECURITY

We take reasonable technical, physical and organisational measures to protect personal data against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Accidental destruction
• Unlawful processing

Access to personal data is limited to employees, representatives and service providers who require the information for legitimate business or service-related purposes.

Although we take reasonable precautions, no website, internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.

 

13. PERSONAL DATA BREACHES

If we become aware of a personal data breach, we will take reasonable steps to:

• Investigate the incident
• Contain and manage the breach
• Reduce potential harm
• Restore the security of affected systems or information
• Maintain appropriate records of the incident
• Notify the relevant authorities and affected individuals where required by applicable law

Personal data breach obligations under Malaysia’s amended PDPA came into effect in 2025.

 

14. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• Respond to enquiries
• Provide the requested services
• Complete quotations, appointments, transactions or projects
• Maintain business, accounting, taxation and transaction records
• Manage customer support and follow-up requests
• Resolve disputes or legal claims
• Meet legal and regulatory obligations
• Protect our legitimate business interests

The retention period may vary depending on the type of information, the service provided and applicable legal requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

 

15. ACCURACY OF PERSONAL DATA

You are responsible for ensuring that the personal data provided to us is accurate, complete and up to date.

Please inform us if your contact information, address, company details or other relevant information changes.

Where you provide personal data relating to another person, employee, representative or company contact, you confirm that you are authorised to provide that information and have informed the relevant person about this Privacy Notice where necessary.

 

16. YOUR RIGHTS

Subject to applicable laws and any permitted limitations, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate, incomplete, misleading or outdated personal data
• Withdraw consent previously provided, where processing is based on consent
• Request that we stop using your personal data for direct marketing
• Request information about how your personal data is processed
• Request data portability where applicable and technically feasible
• Submit a question, concern or complaint regarding our handling of your personal data

Withdrawing consent will not affect processing already carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for that service.

We may request information to verify your identity before processing a personal data request. We may also refuse or limit a request where permitted by law.

 

17. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, maps, messaging services or other external services.

We do not control and are not responsible for the content, security or privacy practices of third-party websites or platforms.

You should review the relevant third party’s privacy notice before submitting personal data through its website or service.

 

18. ACKNOWLEDGEMENT AND CONSENT

By voluntarily providing your personal data to us for an enquiry, quotation, pickup, site inspection, transaction or service request, you acknowledge that you have read and understood this Privacy Notice.

Where consent is required, you consent to the collection, use, disclosure and processing of your personal data for the purposes described in this Privacy Notice.

You may withdraw your consent by contacting us, subject to applicable legal, contractual and operational requirements.

 

19. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to:

• Our services
• Our business operations
• Our website and technology
• Our data processing practices
• Applicable laws and regulatory requirements

The latest version will be published on our website together with the updated revision date.

You are encouraged to review this Privacy Notice periodically.

 

20. CONTACT US

If you have any questions, concerns, complaints or personal data requests, please contact:

Kyu Recycle Sdn. Bhd.

📞 WhatsApp / Call :
(+60) 19-661 6250

📩 Email :
kyurecycleenterprise@gmail.com

🌐 Website :
www.kyurecycle.com